Sahanaa Threads

Privacy Policy — your trust, our promise.

At Sahanaa Threads, your privacy matters to us as much as your experience does. This page explains what information we collect, how we use it, and how we keep it safe.

Last updated: June 2026

🔒

Your data is safe

We collect only what is needed to process your order and keep you updated.

🚫

Never sold

Your personal information is never sold or shared with third parties for marketing.

✉️

You're in control

You can reach out to us anytime to ask about, update, or delete your information.

What we collect

Information you share with us

When you place an order or get in touch with us through our website or Instagram, we may collect the following information:

Your full name
Delivery address
Phone number
Email address
Payment details (processed securely through our payment gateway — we do not store card information)
Any messages or enquiries you send us via our website or social media

How we use it

Only what's needed, nothing more

The information you share with us is used solely to serve you better. Here is how:

To process and fulfil your orders
To send you order confirmations and delivery updates
To respond to your queries and provide customer support
To improve our website and shopping experience
To occasionally share updates about new collections or offers — only if you have opted in

💳

Your payment details are secure. All transactions on our website are processed through a secure, encrypted payment gateway. Sahanaa Threads does not store or have access to your card or banking details at any point.

Instagram & social media

When you connect with us online

When you interact with Sahanaa Threads on Instagram — through DMs, comments, or story replies — please be aware that those platforms have their own privacy policies. Any information you share with us through Instagram is used only to respond to your enquiry or assist with your order.

We do not use social media interactions to collect or store personal data beyond what is necessary to help you.

✦

Sharing your information

We do not sell your data — ever

Your personal information is never sold, rented, or shared with third parties for advertising or marketing purposes. We may share your delivery details with our logistics or courier partner solely for the purpose of delivering your order.

In rare cases where required by law, we may be obligated to share information with relevant authorities. Outside of this, your data stays with us.

A small note on cookies

Our website may use cookies — small files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can choose to disable cookies through your browser settings at any time, though this may affect some features of the website.

Your rights

You are always in control

You have the right to ask us what personal information we hold about you, request corrections, or ask us to delete it. To do so, simply reach out to us through our website or Instagram and we will get back to you promptly.

If you have signed up to receive updates from us and no longer wish to, you can unsubscribe at any time by letting us know.

💬

Questions about your privacy? We are happy to help. Reach out to us through the contact page on our website or send us a message on Instagram and we will respond as soon as we can.

“

You trusted us with your order — and we take that trust seriously, in everything we do.

— Selvi Prakash, Founder